Pricing Structure

Tier 1: Starter- from $199

Clients who benefit from this plan: Solo entrepreneurs, very small businesses or union offices with minimal support needs (for example, a 1-2 person operation) who mainly require occasional help with tech issues or admin tasks.

Included Services:

~10 hours of support tasks per month (this can cover IT troubleshooting, software/cloud setup, email and calendar configuration, minor website updates, data entry, or other admin assistance). These hours can also be used for customer support via email (responding to inquiries or tickets) on your behalf.
Communication: Support via email and chat for requests. Basic plan clients can submit tasks or questions and get a response within business hours.
Reporting: A simple summary at month-end of tasks accomplished and hours used (adds transparency to show you the value recieved).

Tier 2: Pro– From $399

Clients who benefit from this plan: Small businesses or organizations that have a steady volume of support needs. For example, a company with 3-5 staff members or a union local that requires regular administrative help and IT support each week.

Included Services:

~20 hours of support tasks per month. This increased hour allotment can cover broader support: managing a shared inbox or helpdesk queue, routine website content updates, scheduling and admin tasks for multiple team members, and proactive IT maintenance (like keeping cloud services or accounts in order).
Multi-user Support: We will accommodate requests from more than one point of contact [e.g. the owner and a couple of staff can all send tasks). In other words, the plan isn’t just for one person’s tasks. It’s for the organization.
Faster Response/Scheduling: Standard Plan clients get priority response during business hours. We promise completion for quick requests and a guaranteed response within 2 hours for urgent issues (during coverage hours).
Optional Check-in Calls: While live call answering is not included in this tier, we offer a monthly scheduled check-in call and the ability to schedule phone/Zoom consultations when needed.

Tier 3: Hero- custom quotes avaliable

Clients who benefit from this plan: Businesses or organizations that require a high-touch support experience – for instance, a busy small office (5-10+ people) or a union chapter with significant member inquiries – and who want phone calls handled live during business hours. Treat us as an extension of your staff for both comprehensive support and frontline customer communication.

Included Services:

30+ hours of support tasks per month. The premium tier has the highest allotment of labor hours, covering all the services from the lower tiers (IT troubleshooting, maintenance, admin tasks, customer email support, etc.) scaled up. We set it at around 30 hours as a baseline, with flexibility to adjust if a anyone needs more.
Live Phone Answering & Call Triage (VoIP): This is the defining feature of the Premium plan. During standard business hours (9am–5pm Mountain Time), we will answer incoming calls on your dedicated line (or have your main number forwarded to us). We will greet callers with your custom greeting, handle common inquiries or take messages, and forward urgent calls to the client as per their instructions. We will also set up a custom voicemail for after-hours or busy times, ensuring a professional image. Essentially, we act as your virtual receptionist. This includes basic call triage – for example, we might directly assist the caller if it’s a simple question, or log the issue and create a support ticket, or warm-transfer the call to the client if needed.
Priority Response & Extended Support Hours: Premium clients receive top priority. We might offer slightly extended support hours or on-call availability for critical issues, and aim for immediate response on urgent requests.
Proactive Support & Consulting: We include proactive services like quarterly IT health reviews, basic cybersecurity checkups, or consultation on tech improvements.